If you're unable to download media on וואצאפ, there could be several potential causes. Follow the steps below to troubleshoot:
1. Check your internet connection: Ensure that you have a stable internet connection. If you are using mobile data, try switching to Wi-Fi.
2. Clear וואצאפ cache: Go to your phone settings > Apps > וואצאפ > Storage > Clear cache.
3. Update וואצאפ: Make sure you are using the latest version of וואצאפ. Go to Google Play Store or App Store to update.
4. Check וואצאפ's storage permissions: Ensure that וואצאפ has the necessary permissions to access your device's storage. Go to your phone settings > Apps > וואצאפ > Permissions > Storage. Toggle it to 'Allow'.
5. Check your device's storage space: Make sure your device has enough space to download and save the media files.
6. Check וואצאפ's auto-download settings: Go to וואצאפ > Settings > Data and storage usage > Media auto-download. Make sure the settings are appropriate for your needs.
If none of the above steps work, consider uninstalling and then reinstalling וואצאפ. Remember to backup your chats before doing so.